At Eduardo Journeys, we strive to ensure you are satisfied with your purchase. This Returns & Refund Policy outlines the procedures for returning products and requesting refunds.
1. Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect items received.
- All return requests must be submitted within 7 days of receiving the product.
- Products must be returned in their original condition and packaging, including all accessories, manuals, and tags.
2. How to Request a Return
To request a return, please contact our customer support team at:
Email: [email protected]
Include your order number, product name, and reason for the return. Our team will guide you through the return process.
3. Refund Process
- Once the returned item is inspected and approved, a refund will be issued.
- Refunds will be processed via cash on delivery adjustments or alternative arrangements discussed with our customer support team.
- Please note that shipping costs are non-refundable unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item. We will arrange for a replacement or refund as quickly as possible.
5. Non-Returnable Items
- Products damaged due to improper use or handling by the customer.
- Items returned after the 7-day window.
6. Contact Us
For any questions regarding returns or refunds, please reach out to us at:
Email: [email protected]